Delivery Services
Delivery Method
Air Express Tracked
Lead Time
3–5 Business Days
Order Cut-off
21:00 HKT (14:00 CET)
Price
From $242 (weight-based)
Weight Guide
Shipping is weight-based. As a guide: standard envelopes (DL/C5) weigh 4–8 g each — 250 envelopes ≈ 1 kg · 500 envelopes ≈ 2 kg · 1,000 envelopes ≈ 4–5 kg. Larger formats (C4 and above) weigh more.
Import Duties & Taxes
- All orders are dispatched from our European warehouses and are subject to customs on import
- Import duties, customs charges and local taxes are the responsibility of the recipient
- We are unable to refund orders that are refused or returned due to unpaid customs fees
- Returned shipments resulting from customs issues will not be refunded
Public Holiday Disruptions
During major public holidays, delivery times may be extended due to reduced courier capacity, customs backlogs or temporary logistics shutdowns. These disruptions can potentially add 7–10 additional business days to the standard delivery estimate.
Chinese New Year — the most significant disruption period — falls in late January or mid-February each year (the exact date shifts annually with the lunar calendar). Orders placed during this window are most likely to be affected.
Returns Returns & Refunds
Return Period
14 Days From Delivery
Product Condition
Original Condition
Return Costs
Buyer's Responsibility*
Returns: hk@lempac.com
Damaged or Incorrect Product
- Contact us within 48 hours of delivery if the product is damaged or defective
- Photograph the damage and packaging and send the images to hk@lempac.com
- Please do not return the product until you have received confirmation from us
General Delivery Conditions
- Delivery dates and times cannot be guaranteed
- Business days are Monday to Friday, excluding public holidays
- All orders are subject to sufficient stock availability
- Changing the delivery address after dispatch may incur an additional delivery charge
- Restrictions may apply
Questions about your delivery?
Email
Response Time
Usually Within 1 Business Day
Replies are sent during business hours, Monday to Friday.